Inside Norwegian Cruise Line's $400 M Enhancement Program
Not long after Norwegian Cruise Line implemented its $250 million Norwegian NEXT fleet refurbishment, it’s at it again with a new $400 million Norwegian Edge enhancement program that will improve the guest experience onboard and off through 2017.Fleet ImprovementsThe goal is to first bring the fleet up to the quality standards of the line’s newest vessels, the recently launched Norwegian Escape included, and new brand promise to “Feel Free.” Of the nine ships slated for improvements, the Norwegian Epic and Norwegian Gem have already received extensive work to this end. Refurbishments are said to go beyond mere decor updates and introduce significant hardware upgrades as well.In October 2015, the Norwegian Epic debuted new venues such as The Cavern Club as well as refreshes of La Cucina, Cagney’s, Le Bistro, Moderno Churrascaria, The Manhattan Room and Garden Café restaurants. Elsewhere, the decor, furnishings and flooring were modernized, especially in The Haven Courtyard, Lounge and Restaurant – the exclusive ship-within-a-ship complex.Also in November 2015, the Norwegian Gem introduced similar revitalizations that now include a redone Bliss Lounge. All specialty and some complimentary restaurants, bars and lounges received new furniture and flooring, and new pool furnishings, interactive way-finding signage, teak decking and The Haven Courtyard and Sundeck updates such as additional shade, cabanas and loungers were introduced.Additional ships are scheduled to receive comparable enhancements during dry-dock: Pride of America and Norwegian Sun in spring 2016; Norwegian Dawn in summer 2016; Norwegian Spirit, Norwegian Sky and Norwegian Pearl in winter 2017, and Norwegian Jade in spring 2017. Also, as a side note, the line’s newest ships have been told to soon contain cigarette smoke in newly built separate enclosures.“Norwegian has a long history of investing in its fleet to offer guests the latest and greatest innovations, but the investment to raise our ships to The Norwegian Edge standard of excellence takes it to new levels,” said Andy Stuart, Norwegian Cruise Line president and chief operating officer. “The new standards of The Norwegian Edge program will entice our guests to return again and again to ships that will look and feel as if they were just delivered, with all new menus and new dining experiences, visiting incredible exclusive destinations that reflect the quality finishes, amenities and outstanding service found across the N
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