Carnival Cruise Lines is putting the Carnival Triumph mishap well behind and its passengers at the very front with today’s impressive money-back guarantee introduction. Dubbed the Great Vacation Guarantee, the new no-questions-asked policy assures cruise satisfaction or 110% of a guest’s fare returned. The cruise line will even go so far as to pay for getting a guest back home.
Carnival is so confident of its cruise quality that the line describes the offering as “the greatest guarantee you’ll never need to use.” Nonetheless, if a passenger is unhappy with their 3-8 day cruise from the Bahamas, the Caribbean, the Mexican Riviera, Canada/New England or Alaska, they need only decide within the first 24-hours of the sailing to take advantage of it. What’s more, if such a guest decides to try out Carnival again, the line will provide them with a $100 per stateroom onboard credit if they book within a year of the original sailing.
It is very commendable for Carnival Cruise Lines to go above and beyond and implement such a pro-consumer policy, especially after already taking extensive steps to remedy the Carnival Triumph (pictured in the header above) and improve the rest of the fleet. You can learn more about the Great Vacation Guarantee by visiting Carnival Cruise Line‘s website here. What is your opinion of Carnival’s new policy? Please feel free to tell us in the comments section below…
HEADER IMAGE SOURCE: CARNIVAL CRUISE LINES